General Terms and Conditions

1. General provisions

1.1 These General Terms and Conditions (the “Terms”) govern the contractual relationships between VESPR Advisory s.r.o., Company ID (IČO) 29616336, with its registered office at Nýdecká 444, Letňany, 199 00 Praha 9 (the “Provider”), and the natural or legal persons who enter into a contract for the provision of services with the Provider (the “Client”).

1.2 The Terms form an integral part of every contract concluded between the Provider and the Client, unless otherwise agreed in writing.

1.3 Provisions of a contract that deviate from these Terms take precedence over these Terms.

2. Subject matter of the services

2.1 The Provider provides services in the field of online reputation management, PR consultancy and related digital services, in particular:

• monitoring of the online space and management of the client’s online image
• removal or de-indexing of inappropriate content from the internet
• crisis communication and crisis management
• management of online profiles and platforms
• consultations and audits of digital presence

2.2 The specific scope, content and price of the services are always set out in an individual contract or in a written order confirmed by the Provider.

3. Conclusion of the contract

3.1 A contract between the Provider and the Client is concluded:

• by signing a written contract for the provision of services, or
• by the Provider’s written confirmation of an order (including confirmation by email)

3.2 The Provider reserves the right to refuse to enter into a contract without giving reasons.

3.3 Offers published on the Provider’s website do not constitute a binding offer within the meaning of Section 1732(2) of the Czech Civil Code (Act No. 89/2012 Coll.).

4. Price and payment terms

4.1 The price for the services provided is determined by agreement between the contracting parties and stated in the contract or the confirmed order.

4.2 Invoices are payable within 14 days of their date of issue, unless agreed otherwise.

4.3 In the event of late payment of an invoice, the Provider is entitled to charge default interest of 0.05% of the outstanding amount for each day of delay.

4.4 The Provider is entitled to suspend or terminate the provision of services if the Client is more than 14 days late with a payment.

4.5 All prices are stated exclusive of VAT, unless expressly stated otherwise.

5. Obligations of the parties

5.1 The Provider undertakes to:

• provide the agreed services with professional care
• keep the Client informed of the progress of performance
• maintain confidentiality regarding all information received from the Client

5.2 The Client undertakes to:

• provide the Provider with all necessary cooperation
• supply true and complete materials required for the performance of the contract
• pay the price for the services properly and on time

5.3 The Client acknowledges that the outcome of the services (in particular the removal of content from the internet) depends on decisions by third parties (platform operators, website administrators, search engines, etc.) and that the Provider does not guarantee any specific result unless expressly agreed otherwise.

6. Liability and limitation of liability

6.1 The Provider is liable for damage caused to the Client by a breach of its contractual obligations, up to the total price agreed for the service concerned.

6.2 The Provider is not liable for:

• results that depend on decisions by third parties
• damage caused by the Client’s failure to provide cooperation
• indirect damage, loss of profit or loss of reputation, unless expressly agreed otherwise

6.3 The Client is fully responsible for the truthfulness and lawfulness of the information it provides to the Provider.

7. Confidentiality and protection of information

7.1 Both parties are obliged to maintain confidentiality regarding all confidential information obtained in the course of their cooperation, including after the cooperation has ended.

7.2 Confidential information includes in particular trade secrets, personal data, strategies and materials shared in the course of the cooperation.

7.3 The duty of confidentiality continues for 5 years from the termination of the contractual relationship.

8. Term and termination of the contract

8.1 The contract is concluded for a fixed or an indefinite term, as individually agreed.

8.2 Either party may terminate a contract concluded for an indefinite term by written notice with a notice period of 30 days, which begins on the first day of the month following delivery of the notice.

8.3 Each party is entitled to withdraw from the contract with immediate effect if the other party materially breaches its contractual obligations and fails to remedy the situation within 14 days of being notified in writing.

8.4 Termination of the contract does not affect the Provider’s right to payment of the price for performance already rendered.

9. Personal data protection

9.1 The processing of personal data of Clients and other persons is governed by the Privacy Policy of the Provider, which is available on the vespradvisory.com website.

9.2 The Provider processes personal data solely in accordance with applicable legislation, in particular Regulation (EU) 2016/679 (GDPR) and Act No. 110/2019 Coll., on the Processing of Personal Data.

10. Final provisions

10.1 These Terms are governed by the law of the Czech Republic. The general courts of the Czech Republic have jurisdiction to resolve disputes.

10.2 If any provision of these Terms is or becomes invalid or ineffective, the remaining provisions remain in force.

10.3 The Provider is entitled to amend these Terms unilaterally. The Provider will inform Clients of any amendment via its website or by email at least 14 days before the amendment takes effect. If the Client does not agree with the amendment, the Client is entitled to terminate the contract by notice.

10.4 The current version of the Terms is always available on the vespradvisory.com website.