Platform and account issues
Problems with accounts, pages or advertising systems can seriously affect both how a business operates and its online reputation. We help clients resolve these situations across digital platforms.
What we handle
The areas this service covers.
A blocked Instagram profile, a restricted Facebook account, a suspended YouTube channel or restrictions on other platforms can mean an immediate loss of access to your communication, content and customers. In many cases, the restriction also comes without a clear explanation or after an automated check by the system.
We help resolve situations involving restricted, suspended or blocked accounts on platforms such as Facebook, Instagram, YouTube, TikTok, X, LinkedIn, Google and other online services.
Business pages and profiles are often the main point of contact between a brand and its customers. Lost access, unauthorised changes to admins or technical problems can seriously disrupt day-to-day business.
We help resolve problems with business pages on Facebook, Instagram, Google, LinkedIn and other platforms, including access management and account ownership.
Ad accounts and business systems are often tied directly to marketing, sales and customer communication. If they are restricted or blocked, campaigns can stop immediately and important features can be lost.
We handle cases involving Meta Business Manager, Facebook and Instagram ad accounts, Google Ads and other business tools used to manage online activity.
Verified accounts help build credibility and make official profiles easier to recognise. For some brands and public figures, verification is also an important part of their online presence.
We help with the verification process on platforms such as Instagram, Facebook, X, TikTok, YouTube, LinkedIn or Google, and support you in preparing the required documents.
Resolving account problems often means contacting the platform's support, escalating the case or finding your way through each service's internal processes. These tend to be time-consuming and hard for ordinary users to follow.
We support you in communicating with platforms such as Meta, Google, TikTok, X, YouTube, LinkedIn and other services whenever a specific problem needs active handling.
An account restriction is not always just a technical problem. For companies, public figures or active brands, it can affect customer trust, the availability of information and overall online visibility.
We help minimise the reputational impact when important accounts, pages or business systems are restricted, unavailable or blocked entirely.
How we work
Assessing the situation
We analyse the problem, how visible it is and the reputation risks it carries.
Proposing a plan
We put together a realistic plan, including priorities and the recommended course of action.
Resolution and monitoring
We actively work on the situation and keep track of how it develops.
From our casework
Anonymised situations clients come to us with. No names.
A restriction on the ad account stopped all active campaigns and left the client unable to continue promoting the business online.
The account was restored and advertising resumed in full.
An Instagram profile with thousands of followers was blocked, and the client lost access to the account.
The profile was restored, along with access to its content, audience and other account features.
The client needed a verified profile to make their online presence more credible.
We helped them obtain verification and see the whole process through.
Dealing with a platform or account problem?
Every platform works differently, and every situation needs an individual approach.
Other services
Reputation repair
Dealing with negative content and reputation problems.
Reputation monitoring
We track online mentions and reputation risks across platforms.
Crisis management
Fast response to situations that could damage trust or reputation.
Building a positive reputation
We improve what people find about you online.